FAQ
Questions before you arrive
A simple guide to planning your stay at INZA, from arrival details to the documents and policies guests most often ask for.
About your stay
What time can I check in?
Check-in details are confirmed with your reservation. If you arrive earlier than planned, our team will do their best to welcome you as soon as your room is ready.
Can I request a specific room?
You can share your preference when making an enquiry. Room allocation depends on availability, but we always try to match the stay to the atmosphere and details you are looking for.
Are breakfast and amenities included?
Room amenities are listed on each room page. Breakfast, minibar selections, and additional services may vary by booking type, so the team will confirm what is included before arrival.
How do I get to INZA?
You can reach INZA by private transfer, taxi, or your own vehicle. If you need help arranging arrival, contact the team after booking and we will guide you through the best route.
Who can I contact during my stay?
Our guest team remains available throughout your stay for practical questions, local recommendations, bookings, and any support you may need while you are here.
Legal documents
Where can I read the booking terms?
Booking terms are shared during the reservation process and should be reviewed before confirming your stay. If you need a fresh copy, contact the team and we will send the latest version.
What is the cancellation policy?
Cancellation terms depend on your booking type, travel dates, and rate conditions. The applicable policy is included in your confirmation and can be resent on request.
How is my personal data handled?
Guest information is used to manage reservations, communicate about your stay, and meet legal obligations. Privacy details are provided in the relevant guest documents.
Do you require guest identification?
Valid identification may be requested before or during check-in in line with local requirements and reservation procedures.
Who should I contact for document requests?
For invoices, policy documents, reservation records, or other legal document requests, please contact the INZA team directly by email.