FAQ
Questions before you arrive
A simple guide to planning your stay at INZA, from arrival details to the documents and policies guests most often ask for.
Before Your Stay
What is your cancellation policy?
Cancellation terms may vary depending on your reservation date and the type of accommodation selected. In general, cancellations made up to 7 days before the check-in date are eligible for support. For cancellations made up to 1 day before check-in, a 50% cancellation fee may apply.
Is INZA pet-friendly? What are the conditions for bringing pets?
Yes. We’re happy to welcome pets at INZA. Pets are not permitted in the swimming pool. Owners are fully responsible for their pets throughout their stay. To preserve INZA’s calm and peaceful atmosphere, we kindly ask that pets remain well-behaved and respectful of shared spaces and other guests.
Is INZA an adults-only hotel? Is there an age restriction?
To maintain its peaceful and tranquil atmosphere, INZA welcomes guests aged 14 and above.
Do you offer airport transfer assistance?
Yes. Once your reservation is confirmed, simply contact us and we'll be happy to assist you with arranging an airport transfer.
Is parking available?
Yes. Parking is available in the areas surrounding the hotel.
Which payment methods do you accept?
We accept credit cards, cash, bank transfers (EFT), and wire transfers.
During Your Stay
What are the check-in and check-out times? Is early check-in or late check-out available?
Check-in begins at 2:00 PM, and check-out is at 12:00 PM. If you would like to request an early check-in or late check-out, please contact us in advance. We'll be happy to assist whenever availability allows.
How can I reach the reception or WhatsApp support line?
You can reach us before or during your stay via WhatsApp: +90 530 311 04 86
Can non-staying guests use the pool or restaurant?
The pool area is reserved exclusively for hotel guests and event participants. For our restaurant and breakfast experience, we may also accommodate outside guests depending on availability. We recommend contacting us in advance.
Are outside visitors allowed?
Yes. Each room may welcome up to three visitors. If you are planning to receive visitors, we kindly ask that you let us know in advance.
Is breakfast included? What time is it served?
Yes. Our standard breakfast is included with your stay. Breakfast is served daily between 8:00 AM and 12:00 PM.
Can outside guests join for breakfast? Is a reservation required?
Yes. We are happy to welcome outside guests for breakfast, subject to availability. Reservations are recommended.
What time is the pool menu available?
Our pool menu is served daily between 1:00 PM and 6:00 PM.
Do you offer laundry service?
Yes. Laundry service is available. Please contact us for details or assistance during your stay.
Experiences
Do I need to make a reservation for events?
Yes. As our events have limited capacity, we recommend booking your place in advance. You can make a reservation by contacting us via WhatsApp or Instagram.
Are events complimentary for hotel guests?
Yes. Our wellness events are complimentary for guests staying at INZA. Please note that certain special events may have different participation policies. Details will always be shared in the event announcement.
Can I attend an event without staying at the hotel?
Yes. Non-resident guests are welcome to join our events by making a reservation in advance.
Do you organize group events, private celebrations, or special occasions?
Feel free to contact us, and we'll be happy to create a personalized plan based on your request. Yes. We can organize group events, private celebrations, and tailor-made experiences.
Getting Around
Do you have partnered beach clubs nearby?
Yes. We collaborate with selected beach clubs nearby. Feel free to ask us for recommendations during your stay. Please note that certain special events may have different participation policies. Details will always be shared in the event announcement.
Do you provide recommendations for beach clubs, vineyards, and restaurants?
Absolutely. We'd be happy to recommend our favorite beach clubs, vineyard routes, restaurants, and local spots to explore. We can also assist with reservations whenever possible.
House Guidelines
Main Guidelines
At INZA, we aim to create a space where guests can slow down, unwind, and enjoy a peaceful atmosphere. To help maintain this environment, loud music around the pool, disruptive behavior, and any activities that may compromise the safety or comfort of others are not permitted. We kindly ask all guests to be mindful when using our shared spaces so everyone can enjoy a calm and relaxing experience.